Help shape first impressions that last - become a key part of the client journey at WorkNest.

Why join us

WorkNest is on an exciting growth journey as part of Axiom GRC, backed by private equity investment. Over the last two years, we’ve brought together leading organisations in Employment Law, HR, Health & Safety, Cybersecurity and ISO services - powered by brilliant people and smart technology.

As our new Client Experience Coordinator, you’ll play a vital role in shaping the first impression we make with new clients. You’ll be the main point of contact during onboarding - ensuring things run smoothly and every client feels informed, supported, and set up for success from day one.

The Client Experience team is known for its positive and supportive culture, and this was recently reflected in our company-wide survey, where 100% of the team agreed that WorkNest is a great place to work.

What We Offer

• Salary: £24,570 per annum
• Excellent benefits package
• Supportive and Inclusive work culture
• Hybrid working (2 days in the office, 3 days from home)
• Mentorship and Rising Star Programmes

What we’re looking for

We’re looking for someone who thrives on creating smooth, positive experiences for others. In this role, you’ll coordinate onboarding activities, manage client communications, and help new clients understand and use our systems effectively. You’ll also take ownership of portal implementation, support internal handovers, and identify ways to improve the onboarding journey.

To succeed in this role, you’ll need strong communication skills, confidence using technology, and a proactive, quality-driven approach to your work. You'll be comfortable working with multiple teams and balancing competing priorities with ease.

About You

You’ve worked in a client support, onboarding, or customer service environment and enjoy helping others get the best from systems and services. You’re confident using Microsoft Office and quick to pick up new platforms. You’re highly organised, detail-focused, and know how to manage time and expectations calmly.

You’re someone who brings a positive, solutions-oriented attitude and enjoys working collaboratively across teams. Experience with Salesforce or working in a B2B environment is a plus, but not essential - what matters most is your approach and passion for delivering a brilliant client experience.

Up for the challenge?

If you share our values - Integrity, Excellence, Teamwork, and Inclusion, click the ‘apply now’ button to send us your CV and covering letter outlining how you meet the role criteria.

WorkNest is committed to promoting inclusion and diversity in all we do. If you need adjustments to support your application, please contact our Talent and Recruitment team.

Discover what makes us a great place to work: Watch our Culture Video - https://worknest.wistia.com/medias/tg8eo5hyce

Closing date: 17 August 2025. Please note: Applications will be reviewed on an ongoing basis. We may look to close the advert early, so please don't delay in submitting an application.