WorkNest is growing fast, and we’re looking for a Head of Operational Excellence & Transformation to elevate how we work through operational excellence, meaningful process improvement, and thoughtful AI enabled innovation

Why join us

WorkNest, part of the Axiom GRC group, is growing rapidly and this is a rare opportunity to shape how we scale. We combine expert advice across Employment Law, HR, Health & Safety, Cybersecurity, ISO and Compliance with technology to deliver real impact for our clients. With strong UK and international growth, supported by acquisitions including Bulletproof, Pentest People, IMSM, and Wirehouse, we’re building a scalable, efficient, and insight led Global business.

As we continue to grow, we’re focused on improving how we work, increasing productivity, simplifying processes, and using technology and AI to deliver even better outcomes for our clients and colleagues. This role will be central to that journey.

What We Offer

• Salary: £70,000 - £90,000 per annum

• Great Benefits

• A supportive and inclusive work culture

The role

As Head of Operational Excellence & Transformation, you will work closely with senior leadership to improve how teams operate across the business.

You will identify opportunities to reduce inefficiencies, streamline processes, and increase the time teams spend on high value client activity. You will lead initiatives that introduce smarter ways of working, leveraging automation, technology, and AI to improve productivity, service quality, and scalability.

This is a highly visible, cross-functional role where you’ll drive meaningful change across operations, delivery, technology, and commercial teams, ensuring improvements are implemented, measured, and sustained.

What you’ll be doing

• Analyse how teams spend their time and identify opportunities to improve productivity and efficiency

• Streamline and standardise processes across the business to reduce non-value-added work

• Introduce automation, AI, and digital tools to improve workflows, reporting, and decision making

• Lead cross-functional transformation initiatives aligned with strategic priorities

• Use data and insight to track performance, identify trends, and support better decision making

• Improve service quality, responsiveness, and client outcomes

• Champion a culture of collaboration, continuous improvement, and innovation

About you

You’ll be an experienced and credible leader with a track record of delivering operational improvement, transformation, or operational excellence in professional services, consulting, or SaaS environments. You have strong experience analysing and redesigning processes, implementing scalable improvements, and driving measurable gains in productivity, efficiency, and service quality.

You are data driven and skilled at using insight to identify opportunities, guide decisions, and measure impact. You’ve led cross-functional initiatives in scaling or high growth organisations, influencing senior stakeholders and building alignment across teams. Preferred experience includes consulting, transformation, operations, or operational excellence, with familiarity in Lean, Six Sigma, Agile (e.g., SAFe), or continuous improvement frameworks.

You understand how technology, automation, and AI can improve performance and service delivery, and ideally have applied AI-enabled solutions to enhance productivity, reporting, or workflows. Equally, you are a collaborative, people focused leader who champions culture, empowering teams, fostering innovation, and embedding continuous improvement to deliver better outcomes for colleagues and clients.

Why this role matters

This role will play a critical part in enabling WorkNest to scale effectively, improving how teams operate, increasing efficiency, enhancing service quality, and embedding smarter ways of working. By combining operational excellence, process improvement, and AI-enabled innovation, you will unlock greater productivity and help deliver exceptional outcomes for both colleagues and clients.

Up for the challenge?

If you share our values of Integrity, Excellence, Teamwork and Inclusion, please use the purple ‘apply now’ button to begin your application. You’ll be asked to submit a CV and covering letter outlining how you fulfil the person specification for this post.

WorkNest is committed to creating a culture of Inclusion and ensuring that everyone – job applicants, clients, colleagues, and anyone else we deal with – is treated fairly and with respect. We continuously review our policies and processes to support our aim to create a diverse team, however, please speak to our Talent Team if there are any adjustments, we need to make in order to ensure, a genuine equality of opportunity.

See why WorkNest is a great place to work - Take a look at our WorkNest Culture video: https://worknest.wistia.com/medias/tg8eo5hyce

Closing date: 20th April 2026. Please note: Applications will be reviewed on an ongoing basis. We may look to close the advert early, so please don't delay in applying.